Resolving "We Need Your Help To Send You A Two-Factor Code" Error
This error is often caused by proxy server settings, network restrictions, or incorrect account details. It indicates that Instagram is unable to send the 2FA code needed for authentication. This guide will help you troubleshoot and resolve the issue.
Proxy server configurations: If you’re using a proxy server for your Instagram connection, it may block requests for sending 2FA codes.
Network restrictions: Some networks, carriers, or email servers block automated 2FA messages.
Account settings: Incorrect or outdated phone numbers or email addresses in your Instagram account may prevent code delivery.
Log in to your Instagram account.
Go to Settings > Security > Two-Factor Authentication.
Check the delivery method you're using:
For SMS: Ensure your phone number is correct and formatted properly.
For Email: Confirm the email address associated with your account is valid and active.
If needed, update the contact details and test receiving standard messages or emails.
If you're using a proxy with Storrito, you cannot adjust proxy settings while remaining connected. Follow these steps to ensure your proxy is correctly configured:
Disconnect your Instagram account in Storrito.
Reconnect your account, and select your preferred proxy server settings during the connection process. Here's a guide on how to make the best choice for you.
Test the connection to ensure proper functionality.
Retry the action in Storrito or in Instagram that triggered the 2FA code.
For SMS: Test on a different mobile network or contact your carrier if needed.
For Email: Check your spam or junk folder. Ensure emails from Instagram are not blocked by your email provider.
If none of the above steps work:
Contact our support team via chat or email at support@storrito.com
Provide us with the following details:
The exact error message you received.
Whether the issue relates to SMS or email codes.
Any details about your proxy configuration during the connection process.
Keep your account information up-to-date: Regularly verify and update your Instagram contact details, including both phone numbers and email addresses.
Test settings regularly: Occasionally test both your SMS and email 2FA settings to ensure everything is running smoothly.
Common reasons include:
Proxy server configurations: If you’re using a proxy server for your Instagram connection, it may block requests for sending 2FA codes.
Network restrictions: Some networks, carriers, or email servers block automated 2FA messages.
Account settings: Incorrect or outdated phone numbers or email addresses in your Instagram account may prevent code delivery.
How to solve a "We need your help to send you a two-factor code" error:
Step 1: Verify your account settings
Log in to your Instagram account.
Go to Settings > Security > Two-Factor Authentication.
Check the delivery method you're using:
For SMS: Ensure your phone number is correct and formatted properly.
For Email: Confirm the email address associated with your account is valid and active.
If needed, update the contact details and test receiving standard messages or emails.
Step 2: Check your proxy server settings
If you're using a proxy with Storrito, you cannot adjust proxy settings while remaining connected. Follow these steps to ensure your proxy is correctly configured:
Disconnect your Instagram account in Storrito.
Reconnect your account, and select your preferred proxy server settings during the connection process. Here's a guide on how to make the best choice for you.
Test the connection to ensure proper functionality.
Step 3: Test delivery
Retry the action in Storrito or in Instagram that triggered the 2FA code.
For SMS: Test on a different mobile network or contact your carrier if needed.
For Email: Check your spam or junk folder. Ensure emails from Instagram are not blocked by your email provider.
Step 4: Contact us!
If none of the above steps work:
Contact our support team via chat or email at support@storrito.com
Provide us with the following details:
The exact error message you received.
Whether the issue relates to SMS or email codes.
Any details about your proxy configuration during the connection process.
Preventative tips:
Keep your account information up-to-date: Regularly verify and update your Instagram contact details, including both phone numbers and email addresses.
Test settings regularly: Occasionally test both your SMS and email 2FA settings to ensure everything is running smoothly.
Updated on: 21/11/2024
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