Troubleshooting Facebook Crossposting With Storrito

My Facebook Page Isn't Showing in Storrito

When you first connect your Instagram account to Storrito, the Facebook pages linked to your Instagram may not appear immediately. To resolve this, follow the steps below:

1. Go to the Instagram Accounts panel in Storrito
2. Click on the Instagram account with the missing Facebook page
3. Select the Sync button (top right)
4. Wait for the sync process to complete (this may take some time)
5. The linked Facebook pages should now appear

For a video walk-through, check out this explanation.

My Story Isn't Sharing to My Facebook Page

1. Make sure that the Facebook Page selected in Storrito matches the one you’ve chosen on Instagram. Here’s how to check:

• Open Instagram and go to Settings
• Tap on Accounts Center
• Select Connected experiences
• Choose Sharing across profiles
• Select your Instagram account, then choose the Facebook Page

If your Facebook Page still isn’t showing in Storrito, go to Storrito Instagram Connect, select your Instagram account, and click the Sync button:

2. Verify Facebook Page Connection in Storrito

• Go to the "Instagram Accounts" tab in Storrito
• Under "Account Information," ensure that the correct Facebook page is displayed
• If the correct page isn’t listed, click Sync to refresh the connection

3. Check for Instagram-Specific Issues

If the correct Facebook page is linked and the problem persists, it may be an issue with the Instagram app itself.

To confirm this:

• Open the Instagram app on your phone (ensure you're using the Instagram app, not tools like Meta Business Suite)
• Post a story from Instagram with the Facebook crossposting option enabled
• If the story still doesn’t appear on your Facebook page, it is likely an Instagram bug, which we cannot fix directly

For potential workarounds, follow the instructions in this article:

How to Fix Instagram Not Sharing to Facebook

4. Re-link Facebook and Instagram

Try re-linking your Facebook and Instagram accounts by following these steps:

• Un-link Instagram from Facebook
• Un-link Facebook from Instagram
• Log out of both Instagram and Facebook
• Log back into Instagram
• Re-connect your Facebook profile to Instagram

I Still Can't Share My Story to Facebook

If you're still having issues, use Meta Business Suite to check if your Instagram account and Facebook page are properly linked.

Here’s how:

1. Go to Meta Business Suite and log in:

2. Click on Settings:

3. Go to Business Assets, filter for Pages, find the Facebook page you want to use, and click Connect assets:

4. Click Instagram Account, follow the instructions, and log in to the Instagram account you want to use:

5. If your Instagram account is already connected, you’ll be prompted to confirm or switch accounts:

6. Finally, return to Storrito Instagram Connect, select your Instagram account, and click Sync:

Updated on: 25/10/2024