Why Your Instagram Account Might Disconnect from Storrito
There are several reasons why your Instagram account may become disconnected from Storrito. Below are the most common causes and how to avoid them:
When you change your Instagram password, all connected devices - including Storrito - will be logged out.
If you're managing clients' accounts, it's important to ask your clients to notify you before they change their password. This allows you to reconnect Storrito in a timely manner without service interruption.
Instagram sends a notification via email and in-app alerts whenever a new device connects to your account. If you or someone using your account clicks 'This Wasn't Me' in these notifications, Instagram will immediately disconnect from Storrito.
Please note: A generic Android device will appear as the location during the connection process.
Advise your clients not to click 'This Wasn't Me' if they see a connection alert for Storrito. Instead, they should confirm the connection.
In the Instagram app, users can log out devices that have access to the account by navigating to:
Accounts Center -> Password and security -> Where you're logged in -> Review devices
If you or a colleague logs out the Storrito connection, the Instagram account will no longer be connected to Storrito.
Make sure your colleagues and clients are aware not to log out from the Storrito connection.
Storrito logs into Instagram like a mobile device. After approximately 3 months, Instagram requires all devices to log in again, which disconnects Storrito.
When this happens, Storrito will mark the account as "expired", and you'll receive an email notification prompting you to reconnect the account.
By understanding these common causes of disconnection, you can take proactive steps to ensure your Storrito sessions remain active and uninterrupted.
1. Changing Your Instagram Password
When you change your Instagram password, all connected devices - including Storrito - will be logged out.
For Agencies:
If you're managing clients' accounts, it's important to ask your clients to notify you before they change their password. This allows you to reconnect Storrito in a timely manner without service interruption.
2. Clicking "This Wasn't Me"
Instagram sends a notification via email and in-app alerts whenever a new device connects to your account. If you or someone using your account clicks 'This Wasn't Me' in these notifications, Instagram will immediately disconnect from Storrito.
Please note: A generic Android device will appear as the location during the connection process.
For Agencies:
Advise your clients not to click 'This Wasn't Me' if they see a connection alert for Storrito. Instead, they should confirm the connection.
3. Logging Out of a Storrito Session
In the Instagram app, users can log out devices that have access to the account by navigating to:
Accounts Center -> Password and security -> Where you're logged in -> Review devices
If you or a colleague logs out the Storrito connection, the Instagram account will no longer be connected to Storrito.
For Agencies:
Make sure your colleagues and clients are aware not to log out from the Storrito connection.
4. Session Expired
Storrito logs into Instagram like a mobile device. After approximately 3 months, Instagram requires all devices to log in again, which disconnects Storrito.
When this happens, Storrito will mark the account as "expired", and you'll receive an email notification prompting you to reconnect the account.
By understanding these common causes of disconnection, you can take proactive steps to ensure your Storrito sessions remain active and uninterrupted.
Updated on: 07/12/2024
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