How to convert a video into a compatible format
Video formats are really complex.
We do our best to automatically convert your video so that it looks good on Instagram and preserves the quality level. You might see a slightly different video when you edit it in the Storrito editor, since browsers do not support all video formats. When we create the video for Instagram we take your original video to keep the quality loss as low as possible.
But as I said video formats are complex.
There might be edge cases that we do not cover, simply because we are not aware of them.
In these cases it can help to use the standard tool for all video converting: ffmpeg
With the following command line call ffmpeg will convert your original.mp4 into a new converted.mp4 file that will reside in the same folder:
The default settings of ffmpeg will take care that your video will be playable almost everywhere (browser, Instagram, etc.). If you detect a problem with a video in Storrito please convert the original video and retry the action in Storrito using the converted.mp4.
Most people will not feel comfortable using a command line tool like ffmpeg. However, there is a really great graphical application that under the covers also uses ffmpeg to convert videos. It is called Handbrake and you can download it here:
https://handbrake.fr/downloads.php
To convert a video with Handbrake first click 'Open Source'
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_1p322sf.png)
Afterwards enter a filename and choose the folder where the converted video should be stored:
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_1ud7l5q.png)
Afterwards click "Start":
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_18jpdzn.png)
You will find the "converted.mp4" in the folder you have selected. Upload this video to Storrito instead of the original one.
We do our best to automatically convert your video so that it looks good on Instagram and preserves the quality level. You might see a slightly different video when you edit it in the Storrito editor, since browsers do not support all video formats. When we create the video for Instagram we take your original video to keep the quality loss as low as possible.
But as I said video formats are complex.
There might be edge cases that we do not cover, simply because we are not aware of them.
Solution for tech people
In these cases it can help to use the standard tool for all video converting: ffmpeg
With the following command line call ffmpeg will convert your original.mp4 into a new converted.mp4 file that will reside in the same folder:
ffmpeg -i original.mp4 converted.mp4
The default settings of ffmpeg will take care that your video will be playable almost everywhere (browser, Instagram, etc.). If you detect a problem with a video in Storrito please convert the original video and retry the action in Storrito using the converted.mp4.
Solution for non-tech people
Most people will not feel comfortable using a command line tool like ffmpeg. However, there is a really great graphical application that under the covers also uses ffmpeg to convert videos. It is called Handbrake and you can download it here:
https://handbrake.fr/downloads.php
To convert a video with Handbrake first click 'Open Source'
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_1p322sf.png)
Afterwards enter a filename and choose the folder where the converted video should be stored:
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_1ud7l5q.png)
Afterwards click "Start":
![](https://storage.crisp.chat/users/helpdesk/website/f3f5e6d26e5de000/image_18jpdzn.png)
You will find the "converted.mp4" in the folder you have selected. Upload this video to Storrito instead of the original one.
Updated on: 25/07/2024
Thank you!