Storrito Help Center
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Frequently Asked Questions
Pricing & Billing FAQ
Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. Can I upgrade at any time and do I keep my story posts? You can upgrade whenever you like. The story post amount of the new plan will be added to your current story post count. Example 1: Example 2:
How does Storrito integrate with Instagram
How does Storrito integrate with Instagram Regrettably, Instagram (or rather Facebook, the company behind Instagram) does not offer story posting via its API yet. The same is true for many other important Instagram features at the moment. Nevertheless, companies have the need to automate parts of their social media activities to stay cost-effective. Paying your staff to post social media in the evening or on the
Can I post more than 1 image on a story?
Can I post more than 1 image on a story? At the moment the easiest way to add more than 1 image or video to your Instagram story via Storrito is to use the scheduled time. Example: Schedule the first image at 10:20 am the second for 10:21 am the third for 10:22 am and so on Use the Bulk Scheduling Tool In the meantime we also added our Bulk Scheduling Tool that you find in the Storrito main menu u
How to Download my Invoices?
How to download my invoice Storrito is sold via our reseller Paddle. It handles all the complicated tax-compliance for us, so that we can sell Storrito globally. It is comparable to selling an app via the App Store (reseller is Apple) or Play Store (reseller is Google). Receive your invoices via mail You can download your invoices of the last year at your subscription panel. Just click on My Invoices and click on the inv
Can I connect an Instagram account with Two-Factor Authentication (2FA) activated?
Can I connect an Instagram account with Two-Factor Authentication (2FA) activated? Yes, you can connect your Instagram account with our alternative Browser Cookie method. All you need is a logged in Instagram account on your browser and follow [this short tutorial.}(https://blog.storrito.com/instagram/2018/09/21/instagram-sessionid-cookie) If you need features that are only supported by our normal Username + Password method, please deactivate the Two-Factor authentication, connec
As an agency should I create one Storrito account for each of my customers?
As an agency, should I create one Storrito account for each of my customers? Short answer: Yes Storrito is designed for single-users and small teams. If you are an agency we recommend you to create one Storrito account for each of your larger customers. Otherwise the Storrito gallery and other parts of the app will get to crowded. As a Storrito user you can be part of multiple teams (Storrito accounts). The article below explains how our Storrito team feature works:
How many Instagram accounts can I connect to one Storrito account?
How many Instagram accounts can I connect to one Storrito account? You can connect as many Instagram accounts as you like :) and divide your story posts among the connected accounts.
Will my unused posts carry over to the next month?
Will my unused posts carry over to the next month? No. Instead your posts will be refilled to the amount of your active plan.
How to cancel my subscription
How to cancel my subscription We are always thankful for feedback. If there is anything wrong or missing, please write us via the chat or via email: firstname.lastname@example.org You can cancel your Storrito subscription at any time on the same page where you bought it (menu point "Subscription"): Subscription Over there, click on the "Cancel subscription" link (see orange arrow above). !(https://storage.crisp.chat/users/he
How do I change my email address
Regrettably, this is not supported at the moment. But there is a workaround by using the team feature. Log into Storrito with your new email address. Then click on Team' in the menu and there on 'Send Invitation': send invitation Enter your new email address to invite yourself into the team. Optionally you can also remove your old email address from the team afterwards.
I need more than 500 story posts
I need more than 500 story posts You can buy our professional plan multiple times. By clicking on the '+' button: Upgrade to 2x Professional
What does the enterprise plan offer?
What does the enterprise plan offer? The enterprise plan costs $500 per month and includes 5000 story posts. Its primary purpose is to offer custom development services to big customers. For example to auto-generate story content from other sources like blog posts, Twitter etc. If you are just looking for more than 500 story posts per month, then please consider to buy the professional plan multiple times.
Where can see the answers of poll and and question stickers?
Where can see the answers of poll and and question stickers? You still need to check the Instagram app to see the poll results and answers to your question sticker. Storrito is aiming to be a tool for creating and posting stories, we do not plan to become an Instagram web client.
Where can I enter my company address (and VAT number) for the invoice?
Where can I enter my company address (and VAT number) for the invoice? You will receive an email (from our reseller Paddle) that includes a link 'View your invoice'. The link opens a website with your invoice. There you can enter the necessary invoice information like your company name, address and optionally a VAT number. You only have to enter this information once.
What is Paddle.com and who sells Storrito?
What is Paddle.com and who sells Storrito? Storrito is developed by the Vire GmbH, a company located in Cologne, Germany. We use Paddle.com as a so-called reseller. Paddle handles the complex tax regulations of the different countries, so that we - the Vire GmbH - can sell Storrito globally.