• Legacy Pricing & Billing FAQ

  Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. Can I upgrade at any time and do I keep my story posts? You can upgrade whenever you like. The story post amount of the new plan will be added to your current story postPopular

• How many Instagram accounts can I connect to one Storrito account?

  You can connect as many Instagram accounts as you want and distribute your story posts or reels across the connected accounts.Popular

• How does Storrito integrate with Instagram

  How does Storrito integrate with Instagram Regrettably, Instagram (or rather Meta, the company behind Instagram) does not offer story posting via its API yet. The same is true for many other important Instagram features at the moment.  Nevertheless, companies need to automate parts of their social media activities to stay cost-effective. Paying your staff to post on social media in the evening or on the weekendsPopular

• Why does my Instagram account got disconnected

  There are a few reasons why your Instagram account might get disconnected from Storrito: Changing your Instagram Password A change of your Instagram password disconnects all mobile devices including Storrito. If you are an agency please tell your clients that they should notify you before they change their password, so that you have the opportunity to reconnect Storrito. Clicking 'This Wasn't Me' Instagram sends an email every time a new device connects to your Instagram account. It aPopular

• How can I delete my Storrito account?

  At the moment you cannot delete your Storrito account on your own. Please just leave us a message in the Chat or contact us at support@storrito.com We also appreciate your feedback on why you want to delete your Storrito account. This way we can improve and optimize our service.Popular

• How to download my invoices & add a VAT number to my invoice?

  How to download my invoice Storrito is sold via our reseller Paddle.com. It handles all the complicated tax-compliance for us, so that we can sell Storrito globally. Download your invoices from Storrito You can download your invoices under the subscription tab inside the storrito app. Just click on Show Invoices and click on the invoice you'd like to download. (https://storage.crisp.chat/users/helpdesk/website/f3f5Some readers

• Can I connect an Instagram account with Two-Factor Authentication (2FA) activated?

  Can I connect an Instagram account with Two-Factor Authentication (2FA) activated? Both Connection Methods support 2fa activated for your Instagram Account. Please make sure you have access to your 2fa App (like Google Authenticator).Some readers

• Can I post more than 1 image on a story? How do I post multiple stories in a row?

  The easiest way to add more than 1 image or video in a series of Instagram stories via Storrito is to use the scheduled time. Example: Schedule the first image at 10:20 am  the second for 10:21 am the third for 10:22 am and so on Use the Bulk Scheduling Tool In the meantime we also added our Bulk Scheduling Tool that you find in the Storrito main menu under "Bulk Scheduling". It is planned to add suSome readers

• How can I cancel my subscription?

  If Storrito no longer suits your personal situation, you can cancel your membership at any time. We will show you how to do that in just a few steps. In your Storrito account, click "Subscription" on the left side. Scroll down to the "Danger Zone" and find the Cancel subscription button and follow along We want to make Storrito better, so we would be very thankful if you could provide us a short feedback in the survey Continue with Cancel my subscription AndFew readers

• Will my unused posts carry over to the next month?

  Will my unused posts carry over to the next month? No. Instead your posts will be refilled to the amount of your active plan.Few readers

• New Pricing & Billing FAQ

  New Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. How does it work? We like it simple: You pay per Instagram seat that is connected to Storrito You can scheFew readers

• As an agency should I create one Storrito account for each of my customers?

  Short answer: No, you can manage multiple clients in one Storrito account Here is why you can manage multiple clients with one Storrito account: You can connect as many Instagram accounts as you want You can add all Team Members for free to Storrito; invite them under the Teams tab We have customers who have more than 90 accounts connected to one Storrito account, so it is possible We have a folder feature so you can save the creatives in different client folders. Here is how:Few readers

• How do I change my Storrito email address

  Regrettably, this is not supported at the moment. But there is a workaround by using the team feature. Log into Storrito with your new email address. Then click on Team' in the menu and there on 'Send Invitation': send invitation Enter your new email address to invite yourself into the team. Optionally you can also remove your old email address from the team afterwards.Few readers

• I need more story posts

  If you are on a legacy plan and you need more story posts there are several options: Upgrade from a legacy to our new pricing structure. We changed the pricing some time ago: Now you get unlimited stories on a per-Instagram account basis. Upgrade your subscription, you can move from the "Standard" plan to "Professional" or to "Enterprise" to get a higher story posting budget Upgrade the quantity of your "Professional or "Enterprise" plan and get x times more stories per month.Few readers

• How to change the VAT number

  To change the VAT number please open one of the invoices you received from our reseller Paddle.com Click on the button 'View invoice', it will open a website with your invoice: There please click Add address & VAT: Please make sure to check the "This is a business purchase" field (see orange arrow). Then enFew readers

• How can I change time zones?

  When scheduling your Instagram Stories You've edited your Story as usual and then want to schedule it or publish it directly. Next to the time, you'll see the time zone you're in, for example "UTC+1". (https://storage.crisp.chat/users/Few readers

• What is Paddle.com and who sells Storrito?

  Storrito is developed by the Vire GmbH, a company located in Cologne, Germany. We use Paddle.com as a so-called reseller. Paddle handles the complex tax regulations of the different countries, so that we - the Vire GmbH - can sell Storrito globally.Few readers

• Where can see the answers of poll and and question stickers?

  You need to check the Instagram app to see the poll results and answers to your question sticker. Storrito is aiming to be a tool for creating and posting stories; we do not plan to become an Instagram web client.Few readers

• Does Storrito support real auto-posting or do I always have to confirm my stories before they are posted?

  With Storrito you can create, publish and schedule your stories and reels for Instagram and Facebook. Once you have successfully connected your Instagram account and Facebook profile to Storrito, you can get started right away. Because StorrFew readers

• Why doesn't the Instagram security code reach me by email?

  There is sometimes the problem that you can't log in to your Instagram account because the security code doesn't reach you by email. We'll show you four different ways to solve the problem to connect your Instagram account with Storrito. Check your email address Check again if you really entered your correct email address. It's easy for an error to sneak in here, which can then be fixed directly and easily. Have a little more patience Just because the security code is not immediatFew readers

• When is the next billing date

  You find the next billing date under the Subscription menu point (https://app.storrito.com//subscribe). The 'Refill date' shown in the screenshot below will also be the next billing date. On this day you story posts will be refilled to the amount provided by your subscription. If you bought the Standard plan for example, then it will be refilled to 100 story posts.Few readers

• Why we changed the Pricing

  Important note for our existing customers: You can stay on the old pricing plan as long as you like. Nothing will change for you, you will be billed the same amount as before and you have the same amount of story posts. But continue reading to know why the new pricing model might suit you better. Why we changed our Pricing? In a word: Complexity Our old pricing model was hopelessly complex. It creates frustration for our customers and us. The value metric for the old pricing waFew readers

• Where do I enter my coupon code?

  You can enter your coupon code during the checkout process. After you clicked on "Upgrade" and selected the desired number of Instagram accounts. A checkout popup appears, where you can enter your discount code here: Click on "Add discount"Few readers

• Logout from your Storrito account

  Click on your email address in the upper right corner Click on the logout button. How to logoutFew readers