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Frequently Asked Questions
Pricing & Billing FAQ
Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. Can I upgrade at any time and do I keep my story posts? You can upgrade whenever you like. The story post amount of the new plan will be added to your current story post count. Example: Furthermore your billing date will
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How many Instagram accounts can I connect to one Storrito account?
How many Instagram accounts can I connect to one Storrito account? You can connect as many Instagram accounts as you want :) and distribute your story posts across the connected accounts.
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How does Storrito integrate with Instagram
How does Storrito integrate with Instagram Regrettably, Instagram (or rather Facebook, the company behind Instagram) does not offer story posting via its API yet. The same is true for many other important Instagram features at the moment. Nevertheless, companies have the need to automate parts of their social media activities to stay cost-effective. Paying your staff to post social media in the evening or on the
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Can I connect an Instagram account with Two-Factor Authentication (2FA) activated?
Can I connect an Instagram account with Two-Factor Authentication (2FA) activated? Both Connection Methods support 2fa activated for your Instagram Account. Please make sure you have access to your 2fa App (like Google Authenticator).
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Migration from Swipe-up to Link Stickers
The new sticker behaves like the mention and hashtag stickers and can be placed anywhere on the story. Only one Link Sticker can be added per story. Link Stickers will be available to some users with less than 10k followers which have some kind of influence on Instagram. Important 2021-09-14 Facebook / Instagram is still working on fully impleme
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Can I post more than 1 image on a story?
Can I post more than 1 image on a story? At the moment the easiest way to add more than 1 image or video to your Instagram story via Storrito is to use the scheduled time. Example: Schedule the first image at 10:20 am the second for 10:21 am the third for 10:22 am and so on Use the Bulk Scheduling Tool In the meantime we also added our Bulk Scheduling Tool that you find in the Storrito main menu u
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How to Download my Invoices?
How to download my invoice Storrito is sold via our reseller Paddle. It handles all the complicated tax-compliance for us, so that we can sell Storrito globally. It is comparable to selling an app via the App Store (reseller is Apple) or Play Store (reseller is Google). Receive your invoices via mail You can download your invoices of the last year at your subscription panel. Just click on My Invoices and click on the inv
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How can I delete my Storrito account?
If you want to delete your Storrito account, there are two ways you can do it. Just send us an email with your request to support@storrito.com. We will take care of your message as soon as possible. Simply chat with us! Log in to your Storrito account and click on the white bubble with a red circle in the bottom right corner. You can tell us your request directly here. We also appreciate your feedback on why you want to delete your Storrito account. Thi
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Will my unused posts carry over to the next month?
Will my unused posts carry over to the next month? No. Instead your posts will be refilled to the amount of your active plan.
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As an agency should I create one Storrito account for each of my customers?
As an agency, should I create one Storrito account for each of my customers? Short answer: Yes Storrito is designed for single-users and small teams. If you are an agency we recommend you to create one Storrito account for each of your larger customers. Otherwise the Storrito gallery and other parts of the app will get to crowded. As a Storrito user you can be part of multiple teams (Storrito accounts). The article below explains how our Storrito team feature works:
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How do I change my email address
Regrettably, this is not supported at the moment. But there is a workaround by using the team feature. Log into Storrito with your new email address. Then click on Team' in the menu and there on 'Send Invitation': send invitation Enter your new email address to invite yourself into the team. Optionally you can also remove your old email address from the team afterwards.
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I need more than 500 story posts
Upgrade your professional plan to 2x Professional: Upgrade to 2x Professional Upgrade in the pricing table Purchase Po
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How can I cancel my subscription?
If Storrito no longer suits your personal situation, you can cancel your membership at any time. We will show you how to do that in just a few steps. In your Storrito account, click on the "Subscription" menu item on the left side. At the top, you can see which plan you currently have. Here, for example, "Professional" is highlighted in red. In the same line you will find three dots on the right side. Click on the dots and select "Cancel Subscription". If you still have questions,
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Where can see the answers of poll and and question stickers?
Where can see the answers of poll and and question stickers? You still need to check the Instagram app to see the poll results and answers to your question sticker. Storrito is aiming to be a tool for creating and posting stories, we do not plan to become an Instagram web client.
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How to change the VAT number
To change the VAT number please open one of the invoices you received from our reseller Paddle.com Click on the button 'View invoice', it will open a website with your invoice: There please click Add address & VAT: Please make sure to check the "This is a business purchase" field (see orange arrow). Then en
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What is Paddle.com and who sells Storrito?
What is Paddle.com and who sells Storrito? Storrito is developed by the Vire GmbH, a company located in Cologne, Germany. We use Paddle.com as a so-called reseller. Paddle handles the complex tax regulations of the different countries, so that we - the Vire GmbH - can sell Storrito globally.
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Why does my Instagram account got disconnected
There are a few reasons why your Instagram account might get disconnected from Storrito: Changing your Instagram Password A change of your Instagram password disconnects all mobile devices including Storrito. If you are an agency please tell your clients that they should notify you before they change their password, so that you have the opportunity to reconnect Storrito. Clicking 'This Wasn't Me' Instagram sends an email every time a new device connects to your Instagram account. It a
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How can I change time zones?
When scheduling your Instagram Stories You've edited your Story as usual and then want to schedule it or publish it directly. Next to the time, you'll see the time zone you're in, for example "UTC+1". . The 'Refill date' shown in the screenshot below will also be the next billing date. On this day you story posts will be refilled to the amount provided by your subscription. If you bought the Standard plan for example, then it will be refilled to 100 story posts.
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