• Legacy Pricing & Billing FAQ

  Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. Can I upgrade at any time and do I keep my story posts? You can upgrade whenever you like. The story post amount of the new plan will be added to your current story postPopular

• How many Instagram accounts can I connect to one Storrito account?

  You can connect as many Instagram accounts as you want and distribute your story posts or reels across the connected accounts.Popular

• Why does my Instagram account got disconnected

  There are a few reasons why your Instagram account might get disconnected from Storrito: Changing your Instagram Password A change of your Instagram password disconnects all mobile devices including Storrito. If you are an agency please tell your clients that they should notify you before they change their password, so that you have the opportunity to reconnect Storrito. Clicking 'This Wasn't Me' Instagram sends an email every time a new device connects to your Instagram account. It aPopular

• How does Storrito integrate with Instagram

  How does Storrito integrate with Instagram Regrettably, Instagram (or rather Meta, the company behind Instagram) does not offer story posting via its API yet. The same is true for many other important Instagram features at the moment.  Nevertheless, companies need to automate parts of their social media activities to stay cost-effective. Paying your staff to post on social media in the evening or on the weekendsPopular

• How can I delete my Storrito account?

  At the moment you cannot delete your Storrito account on your own. Please just leave us a message in the Chat or contact us at support@storrito.com We also appreciate your feedback on why you want to delete your Storrito account. This way we can improve and optimize our service.Popular

• How to download my invoices & add a VAT number to my invoice?

  How to download my invoice Storrito is sold via our reseller Paddle.com. It handles all the complicated tax-compliance for us, so that we can sell Storrito globally. Download your invoices from Storrito You can download your invoices under the subscription tab inside the storrito app. Just click on Show Invoices and click on the invoice you'd like to download. (https://storage.crisp.chat/users/helpdesk/website/f3f5Popular

• Can I connect an Instagram account with Two-Factor Authentication (2FA) activated?

  Can I connect an Instagram account with Two-Factor Authentication (2FA) activated? Both Connection Methods support 2fa activated for your Instagram Account. Please make sure you have access to your 2fa App (like Google Authenticator).Some readers

• Can I post more than 1 image on a story? How do I post multiple stories in a row?

  The easiest way to add more than 1 image or video in a series of Instagram stories via Storrito is to use the scheduled time. Example: Schedule the first image at 10:20 am  the second for 10:21 am the third for 10:22 am and so on Use the Bulk Scheduling Tool In the meantime we also added our Bulk Scheduling Tool that you find in the Storrito main menu under "Bulk Scheduling". It is planned to add suSome readers

• How can I cancel my subscription?

  If Storrito no longer suits your personal situation, you can cancel your membership at any time. We will show you how to do that in just a few steps. In your Storrito account, click "Subscription" on the left side. Scroll down to the "Danger Zone" and find the Cancel subscription button and follow along We want to make Storrito better, so we would be very thankful if you could provide us a short feedback in the survey Continue with Cancel my subscription AndSome readers

• New Pricing & Billing FAQ

  New Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. How does it work? We like it simple: You pay per Instagram seat that is connected to Storrito You can scheSome readers

• Will my unused posts carry over to the next month?

  Will my unused posts carry over to the next month? No. Instead your posts will be refilled to the amount of your active plan.Few readers

• As an agency should I create one Storrito account for each of my customers?

  Short answer: No, you can manage multiple clients in one Storrito account Here is why you can manage multiple clients with one Storrito account: You can connect as many Instagram accounts as you want You can add all Team Members for free to Storrito; invite them under the Teams tab We have customers who have more than 90 accounts connected to one Storrito account, so it is possible We have a folder feature so you can save the creatives in different client folders. Here is how:Few readers

• How do I change my Storrito email address

  Regrettably, this is not supported at the moment. But there is a workaround by using the team feature. Log into Storrito with your new email address. Then click on Team' in the menu and there on 'Send Invitation': send invitation Enter your new email address to invite yourself into the team. Optionally you can also remove your old email address from the team afterwards.Few readers

• I need more story posts

  If you are on a legacy plan and you need more story posts there are several options: Upgrade from a legacy to our new pricing structure. We changed the pricing some time ago: Now you get unlimited stories on a per-Instagram account basis. Upgrade your subscription, you can move from the "Standard" plan to "Professional" or to "Enterprise" to get a higher story posting budget Upgrade the quantity of your "Professional or "Enterprise" plan and get x times more stories per month.Few readers

• How to change the VAT number

  To change the VAT number please open one of the invoices you received from our reseller Paddle.com Click on the button 'View invoice', it will open a website with your invoice: There please click Add address & VAT: Please make sure to check the "This is a business purchase" field (see orange arrow). Then enFew readers

• What is Paddle.com and who sells Storrito?

  Storrito is developed by the Vire GmbH, a company located in Cologne, Germany. We use Paddle.com as a so-called reseller. Paddle handles the complex tax regulations of the different countries, so that we - the Vire GmbH - can sell Storrito globally.Few readers

• Does Storrito support real auto-posting or do I always have to confirm my stories before they are posted?

  With Storrito you can create, publish and schedule your stories and reels for Instagram and Facebook. Once you have successfully connected your Instagram account and Facebook profile to Storrito, you can get started right away. Because StorrFew readers

• Why doesn't the Instagram security code reach me by email?

  There is sometimes the problem that you can't log in to your Instagram account because the security code doesn't reach you by email. We'll show you four different ways to solve the problem to connect your Instagram account with Storrito. Check your email address Check again if you really entered your correct email address. It's easy for an error to sneak in here, which can then be fixed directly and easily. Have a little more patience Just because the security code is not immediatFew readers

• Where can see the answers of poll and and question stickers?

  You need to check the Instagram app to see the poll results and answers to your question sticker. Storrito is aiming to be a tool for creating and posting stories; we do not plan to become an Instagram web client.Few readers

• Where do I enter my coupon code?

  You can enter your coupon code during the checkout process. After you clicked on "Upgrade" and selected the desired number of Instagram accounts. A checkout popup appears, where you can enter your discount code here: Click on "Add discount"Few readers

• Why we changed the Pricing

  Important note for our existing customers: You can stay on the old pricing plan as long as you like. Nothing will change for you, you will be billed the same amount as before and you have the same amount of story posts. But continue reading to know why the new pricing model might suit you better. Why we changed our Pricing? In a word: Complexity Our old pricing model was hopelessly complex. It creates frustration for our customers and us. The value metric for the old pricing waFew readers

• When is the next billing date

  You find the next billing date under the Subscription menu point (https://app.storrito.com//subscribe). The 'Refill date' shown in the screenshot below will also be the next billing date. On this day you story posts will be refilled to the amount provided by your subscription. If you bought the Standard plan for example, then it will be refilled to 100 story posts.Few readers

• Logout from your Storrito account

  Click on your email address in the upper right corner Click on the logout button. How to logoutFew readers

• Are HDR videos supported? (color shift)

  What are high dynamic range (HDR) videos? Imagine you're taking a walk at sunset. You see the brilliant colors of the sky, the deep shadows under the trees, and the bright highlights of the sun reflecting off a window. Your eyes can see all these details - from the darkest shadows to the brightest lights - very clearly. That's kind of what HDR (High Dynamic Range) does for videos. In a regular video, you might notice that sometimes the detFew readers

• How to convert a video into a compatible format

  Video formats are really complex. We do our best to automatically convert your video so that it looks good on Instagram and preserves the quality level. You might see a slightly different video when you edit it in the Storrito editor, since browsers do not support all video formats. When we create the video for Instagram we take your original video to keep the quality loss as low as possible. But as I said video formats are complex. There might be edge cases that we do not cover, simply becaFew readers

• Can I cancel a scheduled post/reel?

  Short Answer : Yes, you can cancel a scheduled Reel. Just hover about the scheduled reel an click "Cancel" : Cancel a scheduled ReelFew readers

• Can I edit a scheduled Reel?

  Currently, Storrito does not support editing scheduled Reels once they have been set for publishing. Once you've uploaded and scheduled a Reel through Storrito, the post cannot be modified. If you need to make changes to a scheduled Reel, you'll need to delete the scheduled post and create a new one with the desired updates. We understand the importance of flexibility and are always working to improve our platform. Stay tuned for future updates, as we continue to explore new ways to enhance yoFew readers

• Is the Music Sticker supported?

  Is the Music Sticker supported? Short Answer : No, the Music Sticker is not supported in the Storrito Editor. At this time, Storrito does not support the Instagram Music sticker feature. The Instagram Music sticker allows users to add music to their Stories, enhancing the experience with audio tracks directly from Instagram's music library. Unfortunately, due to Instagram’s API limitations and restrictions, third-party tools like Storrito are unable to integrate or offer access to this fFew readers