Old Pricing & Billing FAQ
Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. Can I upgrade at any time and do I keep my story posts? You can upgrade whenever you like. The story post amount of the new plan will be added to your current story postPopularHow to download my invoices & add a VAT number to my invoice?
How to download my invoice Storrito is sold via our reseller Paddle.com. It handles all the complicated tax-compliance for us, so that we can sell Storrito globally. Download your invoices from Storrito You can download your invoices under the subscription tab inside the storrito app. Just click on Show Invoices and click on the invoice you'd like to download. (https://storage.crisp.chat/users/helpdesk/website/f3f5PopularHow can I cancel my subscription?
If Storrito no longer suits your personal situation, you can cancel your membership at any time. We will show you how to do that in just a few steps. In your Storrito account, click "Subscription" on the left side. Scroll down to the "Danger Zone" and find the Cancel subscription button and follow along We want to make Storrito better, so we would be very thankful if you could provide us a short feedback in the survey Continue with Cancel my subscription AndSome readersNew Pricing & Billing FAQ
New Pricing & Billing FAQ All frequently asked questions and answers around Storrito's subscriptions, their pricing, and billing. How does it work? We like it simple: You pay per Instagram seat that is connected to Storrito You can scheSome readersHow can I update my payment method or change my credit card?
You can update your credit card or PayPal account by visiting the subscription tab inside Storrito. Over there, click on the pen icon under payment method (see screenshot) and you will be forwarded to a page hosted by our payment processor Paddle.com where you can update your billing method and information.Some readersHow to change the VAT number
To change the VAT number please open one of the invoices you received from our reseller Paddle.com Click on the button 'View invoice', it will open a website with your invoice: There please click Add address & VAT: Please make sure to check the "This is a business purchase" field (see orange arrow). Then enFew readersWhat is Paddle.com and who sells Storrito?
Storrito is developed by the Vire GmbH, a company located in Cologne, Germany. We use Paddle.com as a so-called reseller. Paddle handles the complex tax regulations of the different countries, so that we - the Vire GmbH - can sell Storrito globally.Few readersWhere do I enter my coupon code?
You can enter your coupon code during the checkout process. After you clicked on "Upgrade" and selected the desired number of Instagram accounts. A checkout popup appears, where you can enter your discount code here: Click on "Add discount"Few readersWhy we changed the Pricing
Important note for our existing customers: You can stay on the old pricing plan as long as you like. Nothing will change for you, you will be billed the same amount as before and you have the same amount of story posts. But continue reading to know why the new pricing model might suit you better. Why we changed our Pricing? In a word: Complexity Our old pricing model was hopelessly complex. It creates frustration for our customers and us. The value metric for the old pricing waFew readersWhen is the next billing date
You find the next billing date under the Subscription menu point (https://app.storrito.com//subscribe). The 'Refill date' shown in the screenshot below will also be the next billing date. On this day you story posts will be refilled to the amount provided by your subscription. If you bought the Standard plan for example, then it will be refilled to 100 story posts.Few readersMy subscription is on past due - how can I update my payment method?
When your subscription is on past due this means that your credit card or PayPal has expired or has insufficient funds. Here is what you can do about it: Check what is wrong with your credit card or your PayPal account Go inside the Storrito App and you will see a popup where you can update your payment information. Maybe a different credit card or PayPal account does the trick? If this doesn't help you can contact our support@storrito.comFew readersI want to change my invoicing email address
Please leave us a message with your current and your new invoicing email address. We will forward this request to our payment processor Paddle, which will usually update the information within a day.Few readers